Zoom WordPress Plugin FAQ

The 40-min limitation is from the Zoom end for free Zoom accounts, the plugin has no control over this. See Zoom account plans for more plans that could override this restriction.

There is an option in the plugin to map Zoom hosts to WP users. Here you can map your Zoom account user with the WP user that can have meeting host access.
Once the user is mapped when they click Join via Web from the meeting page they will be able to join the meeting as a Zoom host & able to start the meeting without the WP admin access but the user MUST be logged in to your site using their WP user account, this is needed to identify the user as the host, if the user is not even logged in to your site then, there is no way to achieve this.

To prevent Zoom recording videos from being downloaded by your users consider switching to the Vimeo recording option offered by the Zoom plugin. Once the recording videos are served from Vimeo it will not be possible for users to download it even if you are using the Basic Free Vimeo plan. You can read more on this here.

You will only need a Basic plugin license if you want to use it on a single WordPress site. However, you will have to add multiple Zoom hosts to your Zoom account and let each host conduct their own meeting as Zoom does not allow a single host to conduct multiple meetings simultaneously. This guide will help you to configure it.

This is a limitation from the Zoom end. Please view this thread for more info.

The issues that are directly related to the Zoom Web SDK or the Zoom APIs are beyond the control of the plugin.
You can report such issues directly on the Zoom dev forum in the Web SDK section.

Zoom meeting recordings can be displayed on the meeting shortcode page after the meeting ends. There are 2 options.

1. You can display the recording directly from the Zoom cloud.
2. You can display the recording from Vimeo once the recording video is uploaded automatically at the end of the meeting. You will require this addon for Vimeo setup.

Yes, if you set a different host for each of your Zoom meetings then each of your hosts can conduct their own meeting simultaneously. See this blog post for more info.
However, Zoom does not allow a single meeting host to conduct multiple meetings at the same time.

There are 2 prerequisites to achieve this.
1) You will need to have a Pro-level Zoom account to be able to disable the password option.
2) The waiting room option will be enabled automatically when you disable the password, this is a restriction from the Zoom end.

After this, you can disable the meeting passcode option in your Zoom account for your specified meeting host. Consequently, the plugin will not show the password field if the meeting password is not set.

Please check this post for details on the Audio/Video issues in Zoom meeting

You will have to add the meeting shortcode on a page that is full width and it will auto adapt to the available space on the page.

Zoom does not allow the gallery view in its web version. This feature is currently specific to the Zoom App.

You can disable this from Zoom Meetings-> Settings -> Configuration -> Disable Nocache Mode. Please make sure you exclude the meeting pages from being cached on your site after you disable this mode from the plugin.

Yes, you can use a Basic, Pro, or Ultimate license for subsite(s) of a multi-site network if you don’t need a network-wide activation of the plugin.

Yes, support for polling has been added in the Zoom Web SDK v1.8.5 update and made available in v4.11.0 of the plugin.

Yes, support for live interpretation has been added in the Zoom Web SDK v1.8.5 update and made available in v4.11.0 of the plugin.

Yes, there is a 15-day refund policy with the purchase. Please make sure you read the terms and conditions for the refund policy here.

Zoom does not allow a single host to conduct multiple meetings at the same time. However. you can create separate hosts for each meeting and each host can conduct “their own” meeting simultaneously. Please check this blog to learn about the multi-host configuration with the plugin.

if you have set up the events subscription properly then the changes from Zoom App should be reflected in your WP site else you can also click Sync Zoom Meetings after selecting the meeting host from the dropdown and it should clear the cache on the WP site and update as per the changes in the Zoom App.

Yes, the support for breakout rooms has been added in the Zoom Web SDK v1.8.5 that is available with the plugin version 4.11.0

You can enable the Auto Join mode from Zoom Meetings -> Settings -> Configuration. This will hide the input fields and take your logged-in WP users straight to the Zoom meeting window. If the user is not logged in to their WordPress account they will have to fill out the fields in order to join the meeting.

Please disable this option in your Zoom account

Please login to your account here and click Generate Invoice under Purchase History.

Yes, it is possible. Please view this blog post to see how you can embed a Zoom Webinar.

This error shows up when another meeting or webinar is already in progress under that particular Zoom host. Zoom does not allow you to enter multiple meetings as a host. Make sure you end the other meetings or webinars before entering a new one as a host.

1. Register/Login to your account from here.
2. Visit my account page from here.
3. Here click on View Licenses under Purchase History.

   

4. Here click View Upgrades and upgrade to your preferred plan. Once an upgrade has been chosen, you will proceed to the checkout screen where you can complete your purchase.
   

There is a Time-Based Proration for the license upgrade explained below:

Example: A customer purchased a Single Site license for Product A for $89 on October 1, 2017. On March 1, 2018 the customer upgrades their license to 2-5 Sites which is $129. The price difference is $40 and there are 6 months left in their current subscription. The customer will pay $20 to upgrade. On October 1, 2018, the subscription will renew and the customer will pay $129 for Product A (2-5 Sites) and have an active license key until October 1, 2019.

Note: The expiration date of the license will not change; an upgraded license will still expire on the original expiration date

Yes, the plugin does not require a paid Zoom account and works with a free account. However, the limitations applied while using a Free Zoom account would apply while using the plugin. i.e 40 min duration for all meetings.

Right now it’s not possible to do so.

If you are on a free Zoom plan you must add a CC in your Zoom account to activate the User management section.

Yes. you can enable this feature in the plugin with this addon.

This error usually points to more than one Zoom meeting window opened at a time in the browser. If you see this error make sure there is only one tab in your browser that opens the Zoom meeting window and refresh the page again after closing additional tabs.

It is possible to restrict access to the Zoom meeting, all you need to do is place your meeting shortcode located under (Zoom Meetings -> Settings -> Using Shortcodes) to pages that have restricted access configured by your membership plugin.

1. Here is an example of restricting a page with the Restrict Content Pro plugin.
2. Another example of restricting access specifically for a meeting is to “enclose” it in a restricted content shortcode using the parameters offered by the membership plugin. In this case, Memberpress.

[mepr-active ifallowed="show" membership="membership_id" unauth="message" unauth_message="Restricted members only content"]

[zoom_api_link meeting_id="your_meeting_id"]

[/mepr-active]

The no.of participants depend on your Zoom account type and not the plugin. The Basic(free) account type allows up to a max of 100 participants in one meeting.

No, it won’t slow your site because it is not using the resources of your server rather it’s using the Zoom platform to render the meeting window. The load on your server will be similar to a normal page visit.